Together with our client, a leading claims administrator in Johannesburg North, we are recruiting for a Support Consultant – Medical Billing who will be responsible for providing efficient and effective technical support to customers as well as onboarding of new practices and going on-site to train the users on their software. This role requires a strong understanding of application troubleshooting, excellent communication skills, and the ability to deliver comprehensive training programs.

Duties and Responsibilities:

The Support role:

•       Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

•       Diagnose and troubleshoot issues related to the software, hardware and network connectivity.

•       Provide step-by-step guidance to customers to resolve problems efficiently.

•       Escalate complex issues to appropriate teams for further investigation and resolution

•       Document all customer interactions and solutions accurately in the support ticketing system.

•       Contribute to the creation and maintenance of a knowledge base containing troubleshooting guides, FAQ’s and best practices.

•       Identify trends in customer issues and recommend proactive solutions or process improvements

The Training role:

•       Develop and deliver training and materials to users of the application

•       Conduct one-one-one and group training sessions, on site or at the office

•       Monitor trainee progress and provide constructive feedback to help them improve their performance.

•       Continuously update training materials and documentation to reflect changes in products or procedures.

 

Qualifications and Experience:

•       Matric

•       CompTIA A+, CompTIA Network+ (or similar) Support/call centre certifications and/or degree in Information Systems

•       Min 1 year experience on an application support desk with a company that provides practice management software to specialists (doctors)

•       Strong understanding of application troubleshooting, excellent communication skills, and the ability to deliver comprehensive training programs

•       Excellent problem-solving skills and ability to think logically

•       Strong communication skills, both verbal and written

•       Experience in developing and delivery training programs is highly desirable

•       Familiarity with help desk software and ticketing systems

•       Ability to work independently and s part of a team in a fast-paced environment

•       Flexibility to adapt to changing priorities and business needs

 

Skills and Competencies:

•       Computer literate in MS Office (Microsoft Excel, Word, and PowerPoint; and Outlook)

•       Articulate with strong communication skills (oral and written)

•       Ability to adapt and learn new skills.

•       Ability to multitask.

•       Cope well under pressure.

 

Remuneration

·        R 20 000.00 – R 30 000.00 CTC per month (depending on experience)

 

 

Only candidates who meet all the requirements stipulated in this advert will be considered. If you don’t receive feedback from us within 2 weeks of your application, please consider your application unsuccessful.

 

To apply please send your CV and supporting documents to recruitment1@medicalresources.co.za with REF: Support Consultant – Medical Billing