Position: Medical Receptionist
Location: Cape Peninsula (Candidates may reside in surrounding areas, including Hout Bay, Muizenberg, and nearby coastal or southern peninsula communities)
Industry: Healthcare / Medical Administration

Our client, a high-volume and well-established Medical Centre, is seeking an experienced Medical Receptionist to join their dynamic team. This role is ideal for a confident, detail-oriented individual who thrives in a fast-paced environment and is passionate about patient care and operational excellence.
 
Key Responsibilities 
Front Desk & Patient Liaison 
Greet and assist all patients in a professional and compassionate manner.
Manage patient queries, appointments, and walk-ins.
Maintain and update patient records with accuracy and confidentiality.
Open new patient files, ensuring complete documentation.
Call Handling 
Professionally manage incoming calls and redirect them to the relevant departments.
Respond to patient inquiries via phone and email in a timely manner.
Billing & Payment Processing 
Capture payments (cash, card, EFT), issue receipts, and balance tills daily.
Reconcile charge sheets and ensure accurate data submission.
Inform patients of outstanding balances and ensure payment collection prior to departure.
Document payment arrangements and unresolved accounts for credit control follow-up.
Appointment Scheduling 
Efficiently book and manage patient consultations and follow-up visits.
Coordinate appointments based on doctor availability and patient needs.
Administrative Support 
File patient records, lab results, and specialist reports in designated systems.
Prepare daily financial reports and ensure reconciliation of all transactions.
Ensure patients leave with a printed invoice or statement.
Compliance & Confidentiality 
Adhere to patient confidentiality and practice data protection policies.
Ensure all documentation is filed and stored in compliance with medical regulations.
Specialist & Occupational Health Support 
Process specialist referral authorizations and injury-on-duty documentation.
Submit related paperwork accurately and within required timeframes.
Stock & Supplies Management 
Monitor and replenish essential supplies (patient files, script pads, sick notes).

Requirements: 
Minimum Qualifications: 
Matric (Grade 12) – essential
A valid driver’s license and own transport – advantageous

Experience: 
3–5 years in a similar medical receptionist/administrative role – essential
Experience in a high-volume, fast-paced medical environment – highly advantageous

Technical Skills: 
Proficiency in Microsoft Office (Word, Excel, Outlook)
Familiarity with medical billing software and administrative tools
Experience with Elixir Classic – advantageous

Remuneration: 
Market-related, based on experience

How to Apply:  Please send your CV and supporting documents to recruitment@medicalresources.co.za with reference: Receptionist
Only candidates who meet all the listed requirements will be considered.