Patient Liable Debtors Clerk – Medical Industry

Location: Durban

Position Type: Permanent | Full-Time

Salary: Market-related | Depending on experience and qualifications

Industry: Medical Billing | Healthcare Administration | Debt Collections

About the Opportunity

Medical Resources Group is recruiting on behalf of our client for a dedicated and results-driven Patient Liable Debtors Clerk to join their team.

The successful candidate will be responsible for managing and recovering outstanding patient-liable accounts on behalf of medical practitioners, ensuring timely collections while maintaining a professional, courteous, and empathetic approach when dealing with patients.

This role is ideally suited to an experienced debtors or collections professional with a strong understanding of medical billing, patient liability, and healthcare billing processes.

Key Responsibilities

Patient Account Management

• Manage and maintain allocated patient-liable debtor books.

• Review and monitor age analyses to identify overdue accounts.

• Follow up on outstanding patient accounts via telephone, email, SMS, and other approved communication channels.

• Ensure collection activities are conducted professionally and in accordance with company policies and procedures.

• Maintain accurate and detailed notes of all patient interactions and collection activities.

Collections & Debt Recovery

• Negotiate appropriate payment arrangements with patients.

• Follow up on payment promises and ensure agreed payment plans are adhered to.

• Escalate unresolved accounts in accordance with company procedures.

• Assist with the preparation and submission of accounts for legal collection where required.

• Achieve monthly collection targets and contribute towards reducing outstanding debt and debtor days.

Reporting & Administration

• Maintain accurate debtor records and collection documentation.

• Generate and update collection reports as required.

• Assist with month-end reporting and debtor reconciliations.

• Ensure compliance with internal reporting requirements and deadlines.

• Maintain accurate and up-to-date account information.

Customer Service & Client Liaison

• Provide professional, courteous, and empathetic service to patients.

• Handle patient queries and account-related concerns efficiently.

• Maintain strict confidentiality of patient and medical practice information.

• Build and maintain positive working relationships with patients and medical practices.

• Communicate professionally with internal and external stakeholders.

Minimum Requirements

Essential

• Matric / Grade 12 certificate.

• Minimum 3 years' experience in:

  • Medical debtors collections

  • Patient-liable collections

  • Credit control

• Strong understanding of medical aid processes, patient liability, and healthcare billing principles.

• Proficient in Microsoft Office, particularly:

  • Microsoft Excel

  • Microsoft Word

  • Microsoft Outlook

• Excellent verbal and written communication skills.

• Strong negotiation and conflict-resolution abilities.

• High level of accuracy and attention to detail.

• Strong organisational and time-management skills.

• Ability to work independently and manage multiple priorities.

Advantageous

• Experience within the medical billing industry will be advantageous.

• Experience with medical billing and practice management systems such as:

• Elixir Live

• MedEDI

• iHealth

• Healthbridge

• Vericlaim

Key Competencies

The ideal candidate will be:

• Results-driven and target-oriented.

• Professional and patient-focused.

• Empathetic and confident when dealing with sensitive financial matters.

• An excellent communicator and negotiator.

• Highly organised and detail-oriented.

• Accurate when working with financial and patient information.

• Able to work independently in a fast-paced environment.

• Skilled at resolving account queries and conflicts.

• Able to manage multiple accounts, priorities, and deadlines effectively.

Key Performance Indicators

Success in this role will be measured by:

• Achievement of monthly collection targets.

• Reduction in aged debt and debtor days.

• Timely resolution of patient account queries.

• Accuracy of account reconciliations and debtor records.

• Compliance with company processes and reporting requirements.

• Professional and effective communication with patients and medical practices.

How to Apply

Please email your CV and supporting documentation to:

[email protected]

Subject Line: Patient Liable Debtors Clerk – Durban

Please note: Only candidates who meet the minimum requirements and have relevant debtors, collections, or medical billing experience will be considered.

If you do not receive feedback within 2 weeks of submitting your application, please consider your application unsuccessful.